Trust in financial institutions is at an all time low whilst, at the same time, customer expectations are on the up. The control banks are able to exert over their public perception has been slowly worn away over the past decade by a combination of increasingly empowered consumers and technologies like social media which gives "the little guy" a much bigger voice. Steve Edkins, CEO FusionExperience comments in Business Computing World.
Financial institutions may have invested heavily on brand image since the 2008 sector meltdown, but they are still in danger of falling behind other sectors in delivery satisfactory customer experience, according to a combined Forrester-Lithium research study. Steve Edkins, CEO FusionExperience comments in My Customer.
FusionExperience, the business and data solutions company has today predicted that the Internet of Things will mature in the year ahead and radically transform how users interact with technology..
FusionExperience the business and technology solutions company, today announced that is has extended its cloud-based support due to increasing demand for its services from the US and India. Using Salesforce.com's Service Cloud, FusionExperience now delivers an on-demand, online support facility and has designed a robust ISO27001 accrediated cloud platform to increase the level of service that it offers to customers.
FusionExperience the business and technology solutions company, today announced it has received the SAP silver partner status. The latest accreditation will give FusionExperience access to resources, services and benefits that will help the company to build and maintain a successful relationship with SAP, which will also help it to optimise business results for clients.
FusionExperience adds CloudApps' SuMO for Salesforce to its CRM portfolio.
FusionExperience, the innovative business and technology services company, today announced that it has successfully attained the International Organisation for Standardisation Certification - ISO 27001, earning the prestigious accreditation after a series of independant external assessments.
Steve Edkins, CEO of FusionExperience comments on the topic "Is technology keeping pace with modern technology?" as featured in Sales Initative Magazine.