Bringing you the most senior people for specialist projects such as:
Big Data Services
Regulatory and Compliance Services
Our Customer Experience Service comprises a comprehensive range of activities that cover the complete User Centric Design landscape. This starts with Stakeholder Analysis and includes design and content development. To complete our range of services, we offer build and post implementation support.
Stakeholder analysis is used to obtain common understanding of the business goals, your vision, existing insights, key personas, KPIs, success metrics and planned outcomes.
Modelling, simulation and visualisation tools are used prototype solution sets so that stakeholders can test drive their future solution.
We work using proven, robust UCD methodologies for all phases of the project, all within an agile overall project management methodology.
Our consultants have extensive systems design, operational management and process and change management experience within retail, telecommunications and financial services.
Evolve your solution by capturing behavioural and service performance data to analyse patterns flows and outcomes to listen to and respond to customer behaviour.
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